Social Forge
Omnichannel CRM
One inbox for WhatsApp, Meta, Telegram, Webchat, and Linkchat.
Social Forge is built for serious customer service and sales operations: multi-tenant, division routing, AI agents, billing, and realtime collaboration.
Active channels
Operating layers
Ready from day one
Websocket and message outbox are healthy.
Inbound from WhatsApp
New order from VIP customer
AI suggests the first reply from a playbook.
A human agent can take over at any time.
RLS
Tenant scoped by design
Realtime
Centrifugo live updates
All inbound chats land in one workspace with a clean multi-agent workspace.
Shared schema, RLS, and division routing for clear tenant isolation.
Persona, knowledge base, playbooks, and human handoff when confidence drops.
Outbox, inbound dedup, audit logs, and observability for production operations.
The channels you need, from one backend.
From WAHA and Telegram for fast starts to Meta WABA, Messenger, Instagram, Webchat, and Linkchat for scale.
Unofficial WhatsApp
3 engine support: GOWS, NOWEB, WEBJS.
WABA, Messenger, Instagram
Graph API + webhook verification.
Bot API and secret token
Lightweight and fast for live support.
Own embeddable widget
Floating chat script for websites and landing pages.
Shareable conversation link
Route traffic to a division or channel.
RAG + guardrails + metering
OpenRouter, pgvector, playbook, and assets.
From inbound to closing in four steps.
Designed so agents, supervisors, and AI stay in sync.
Designed so agents, supervisors, and AI stay in sync.
Designed so agents, supervisors, and AI stay in sync.
Designed so agents, supervisors, and AI stay in sync.
For initial validation and process fit.
For teams that need many channels, divisions, and AI agents.
For large-scale multi-tenant deployments and custom integrations.
Create a workspace, activate channels, and start closing faster.
If you are building an omnichannel CRM that is genuinely ready for sales operations, Social Forge is the right foundation.